So there you are on the phone with a friend or a family member and you are trying to walk them thru something computer related because you are the “computer guy” or you just “understand these things”. You have been explaining things for the last hour and you explain something and the other person on the phone says something like, “Nope, it doesn’t look like a red X, it looks like a green circle with an arrow.” You are looking at your screen and there is the red X, but they refuse to see what you see, and no amount of cajoling and different verbal angles gets that red X to be seen by your user. At that point you start to think you would be better off if you took the pen in your hand and stabbing it thru your eye and hopefully piercing your frontal lobe. [More]